As we receive requests to reinstate transportation for members who have been cleared from having COVID-19 by their healthcare provider, we ask that facilities communicate their need for reinstating transportation.
To begin this process, please follow these CDC Guidelines when reinstating a member’s trip(s). Member clearance for transportation needs to be provided by a licensed medical professional.
Facilities can call or send an encrypted email to our Veyo Client Services team to reinstate transportation for their patients.
We strongly recommend emailing an encrypted email to the team at firstname.lastname@example.org for a more expedited process with a subject line of “Member/Patient Recovered” and the following member information in the body of the email:
- Member MID
- Appointment Date & Time
- Appointment Reason
- Pick-Up Time
- Pick-Up Address
- Drop-Off Address
- Return Pick-Up Time
If a phone call is more convenient, please contact 860-856-5539. If you have any additional questions or concerns, please feel free to reach out to the Client Services team.