I’ve lost my password, how do I reset my password?
Who can create a new user account and update existing user accounts?
I need a user account. How can I create a new account for myself?
How do I create a new user account for someone?
How do I remove access for someone who no longer works here?
How do I change someone’s access?
How can I reactivate someone’s account?
How do I add an additional facility location to a user's account?
How do I resend an invite to a user who already has an account?
Can I change the email address connected to my account?

How can I reactivate someone’s account?

You will need Supervisor access to reactivate a user’s account. Click on “Manage Users” in the top navigation bar to be taken to the list of users.

Find the user you would like to edit, and click “Edit” next to their name.

On the user detail screen, click the “Reactivate” button on the top right corner to restore the user’s account to active status. This will allow the user to log into RideView and View/Edit/Book trips.

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