User & Account Help

If you’ve lost your password, please click on the ‘Forgot Password’ button on your login screen. Then just enter the email address connected to your account. In a few minutes you’ll receive an emai... Read More

There are two different types of user accounts: Agent and Supervisor. Supervisor user accounts can create and edit the users in their specific Facility location. A Supervisor can also update an Age... Read More

You will need to contact one of your facility’s Supervisor users. They will be able to add you as a new user.  Read More

If you have Supervisor-level access, it’s easy to create a new user account. If you are an Agent-level user, you’ll need to contact one of your facility’s Supervisor users. To create a new user acc... Read More

You will need Supervisor access to remove a user. Click on “Manage Users” in the top navigation bar to be taken to the list of users. Find the user you would like to remove, and click “Edit” next ... Read More

You will need Supervisor access to edit a user’s access. Click on “Manage Users” in the top navigation bar to be taken to the list of users. Find the user you would like to edit, and click “Edit” ... Read More

You will need Supervisor access to reactivate a user’s account. Click on “Manage Users” in the top navigation bar to be taken to the list of users. Find the user you would like to edit, and click... Read More

You will need Supervisor access to add an additional facility location to a user’s account. Click on “Manage Users” in the top navigation bar to be taken to the list of users. Find the user you wo... Read More

You will need Supervisor access to resend an invite to a user. Click on “Manage Users” in the top navigation bar to be taken to the list of users. Find the user you would like to edit, and click “... Read More

Unfortunately, email addresses cannot be changed once they have been set. If you need to change the email address that is associated with your user account, we recommend that you create a new accou... Read More