• How do I search for a trip?

    To search for a trip, use the trip filters on the left side. You can filter by facility name, passenger name, DOB, confirmation number, MID, and appointment date.   You can expand and view trip de... Read More

  • How do I view a trip in progress?

    In your trip list, you can expand any trip card to see the real-time details relating to that trip by clicking on the arrow on the right-hand side of the trip. Once the trip card is expanded, you w... Read More

  • How do I cancel a trip?

    You can cancel an individual trip or a repeating trip schedule (if applicable). Please Note: If you’re looking to cancel a trip within 48 hours of the pickup time, you will need to contact the appr... Read More

  • How do I edit a repeating/recurring trip?

    Editing an existing trip is not currently supported in RideView. If you need to edit a trip, please contact the appropriate contact center for further assistance. A list of contact center numbers c... Read More

  • Can I edit a trip in progress?

    Editing a trip in progress is not currently supported in RideView. If you need to edit a trip in progress, please contact the appropriate contact center for further assistance. A list of contact ce... Read More

  • How do I contact the driver of a trip?

    If you’d like to contact the driver of a trip, you can reach them by calling the phone number listed on the trip card. If the trip is being fulfilled by a Veyo rideshare driver, the system will ge... Read More

  • How do I look for all trips for a passenger?

    If you need to look for all the scheduled trips for a passenger, you can click on  in the top right corner of the trip card.  This will take you to a screen where you can enter the passenger's hea... Read More

  • How do I change the contact information for a member?

    We receive member information directly from the health plans. If you believe a member’s contact info needs to be updated, we recommend that you ask the member to update their contact information wi... Read More

  • How do I change the pickup/dropoff location for a member?

    If a scheduled trip needs to be modified, the current version of RideView does not allow you to modify a requested trip. If the trip is scheduled for more than two business days in the future, you ... Read More

  • How do I request an immediate pickup for a member?

    If you’re dispatching a trip that does not have a preset pickup time, just click on DISPATCH in the trip card. Depending on who will be completing the trip, you may be required to contact the appro... Read More