Existing Trip Help

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For help modifying or canceling an existing trip.

  • How do I search for a trip?

    To search for a trip, head to the Your Facilities tab at the top. From that tab you can filter by facility name, passenger name, DOB, confirmation number, MID, and appointment date. Note: You must ... Read More

  • How do I view a trip in progress?

    In your trip list, you can expand any trip card to see the real-time details relating to that trip by clicking on the arrow on the right-hand side of the trip. Once the trip card is expanded, you w... Read More

  • How do I cancel a trip?

    You can cancel an individual trip or a repeating trip schedule (if applicable). Please Note: If you’re looking to cancel a trip within 48 hours of the pickup time, you will need to contact the appr... Read More

  • How do I edit a repeating/recurring trip?

    Editing an existing trip is not currently supported in RideView. If you need to edit a trip, please contact the appropriate contact center for further assistance. A list of contact center numbers c... Read More

  • Can I edit a trip in progress?

    Editing a trip in progress is not currently supported in RideView. If you need to edit a trip in progress, please contact the appropriate contact center for further assistance. A list of contact ce... Read More

  • How do I contact the driver of a trip?

    If you’d like to contact the driver of a trip, you can reach them by calling the phone number listed on the trip card. If the trip is being fulfilled by a Veyo rideshare driver, the system will ge... Read More

  • How do I look for all trips for a passenger?

    If you need to look for all the scheduled trips for a passenger, click on the "Your Passengers" tab. This will take you to a screen where you can enter the passenger's health plan, MID, first name... Read More

  • How do I change the contact information for a member?

    We receive member information directly from the health plans. If you believe a member’s contact info needs to be updated, we recommend that you ask the member to update their contact information wi... Read More

  • How do I change the pickup/dropoff location for a member?

    If a scheduled trip needs to be modified, the current version of RideView does not allow you to modify a requested trip. If the trip is scheduled for more than two business days in the future, you ... Read More

  • How do I request an immediate pickup for a member?

    If you’re dispatching a trip that does not have a preset pickup time, just click on DISPATCH in the trip card. Depending on who will be completing the trip, you may be required to contact the appro... Read More